FAQ
Straight answers.
If a question is not here, send it on the inquire form. A person reads it.
Does this replace ChatGPT?
For work you will not paste into ChatGPT, yes — that is the job. For the hardest open-ended reasoning, the labs still win this year. Most firms should keep both until they trust the box.
Where does the model come from?
Open-weight models that run on hardware you own. We preload and can update them. You can turn updates off. We do not claim the model is as capable as a named frontier system.
Can the whole firm use one box?
Yes. Seats are logins. Capacity is concurrent use. Hold M is built for a 5–10 person office that is not all asking at 9:05. Firm software is $149/mo up to 8 seats.
What is the difference between S, M, and L?
How many people can ask at once. S is 1–2 heavy chats ($1,999). M is 3–8 and the default ($3,749). L is 8–15 ($7,499). A bigger box does not make the model as smart as Claude or GPT. It lets more people use your model at the same time.
Are you shipping today?
Not yet. This site takes inquiries. If the fit is real, we will tell you when a unit can be imaged and delivered. North Texas built.
Do my files leave the building?
The design is that prompts, files, and outputs stay on the box. Egress is off by default. A local status page shows outbound state. We do not claim a certified air gap or that a person cannot walk the hardware out the door.
Is this HIPAA or SOC 2?
No. We will not say HIPAA, SOC 2, ISO 27001, or “examiner-ready.” Medical is later, with paperwork first. See the security page.
Is this a kit I have to assemble?
No. Imaged, encrypted, model loaded. One intranet app. If you want a weekend Ollama build, you do not need us.
How does software billing work?
$29/mo for a solo login, or $149/mo for a firm up to 8 seats. No token bill. Hardware is a separate one-time purchase. Setup is quoted after we confirm fit.
Why not just buy a DGX Spark?
You can. NVIDIA’s public U.S. list is about $4,699 for serious local hardware. You still assemble the product: app, access, egress posture, and someone to call. Holdroom is the imaged box plus the firm app. Different job.
Do you have customers I can call?
Not ones we will invent for a website. Pre-launch. If you inquire, you talk to a person — not a fake logo wall.